Support Contracts

Although every effort is made to maximise it, software reliability can never be 100% guaranteed and problems will occasionally occur. Different users, nationalities, data, browsers, circumstances etc. all may create issues unbeknown and unforeseen.

W3Quest can allay fears by offering prompt diagnosis and action through controlled procedures and channels.

Although all clients receive a level of support, owners of critical and high profile sites have the option to extend these services via support contracts to meet their requirements.

Our priority error correction and maintenance procedures can be enhanced by the implementation of specific alert software which detects problems and errors and automatically reports back to W3Quest engineers by email 24/7.

Services include:

• Critical updates
• Evaluation of new technologies
• Technical support helpline
• Evaluation and response to end user issues
• Security audits
• Monitoring of domains
• Server monitoring and alerts
• Server maintenance
• Web stats forwarding
• Streamlining & optimization
• e-Envoy compliance (public sector)